Quality Assurance Analyst ? Cebu in Oslob, Central Visayas

Pangalan ng kumpanya:
Taking You Forward Inc.
Responsibilities:
Uploads and manages voice call recordings
Uploads and manages voice call recordings
Provides complete and accurate quality and productivity reports
Consolidates and tracks production stats at a team and individual level
Provides monitoring evaluation/s to agents thru team leads with recommendations, changes and /or enhancements to improve skills
Coordinates with TLs, Managers and Trainers ?
Coordinates and facilitates call calibration sessions
Provides feedback and action plans to improve processes
Provides feedback and action plans to improve processes
Helps in providing training, coaching, feedback and assistance to agents in making sure they understand new policies and procedures for quality
Other tasks related to the aforementioned responsibilities may be assigned due to business needs.
Qualifications:
Should have an in-depth knowledge in MS Office applications mainly MS Word and Excel.
Should have an in-depth knowledge in MS Office applications mainly MS Word and Excel.
Eager to learn.

We Accept Walk-In Applicants:
Taking You Forward, Inc.
SLL Bldg P Remedio Street,
6014 Mandaue City, Cebu Philippines